黄金城集团

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    SIE ITSM

    Intelligent Operation and Maintenance Platform SIE ITSM
    SIE ITSM intelligent operation and maintenance platform integrates AI technology to provide full-process management of events, changes, and issues, as well as service desk management. It achieves work order automation through intelligent ticket submission, response, operation and maintenance intelligent agent, and dispatch, reducing costs and enhancing IT service efficiency and satisfaction, thereby establishing a digital operation and maintenance paradigm
    Product blueprint

    Multi channel access, flexible configuration of service processes, service catalogs, work order processes, unified control to improve service efficiency, deep 

    integration of core processes such as service requests, events, issues, and changes through intelligent technology, support IT service digitization, improve 

    service efficiency and quality, and achieve continuous optimization


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    Core functions
    Enhance user experience

    Multi-channel access (email/WeChat Work/DingTalk/Feishu and other platforms), covering mobile devices, PCs, Pads and other terminals, provides convenient services anytime and anywhere, creating an efficient and convenient digital service experience.







    Intelligent operation and maintenance and process synergy enhancement

    Based on the ITIL standard, tools such as work order automation, intelligent dispatch, and change calendars are built to achieve full-process linkage of events/issues/changes. By leveraging knowledge recommendation and collaboration optimization, operation and maintenance efficiency is improved, and costs are reduced.







    Flexible configuration and SIE data empowerment

    The platform provides model extension and visual form design, enabling flexible customization of functions. Combined with multi-dimensional real-time data analysis, it quantifies IT service efficiency, drives assessment optimization and refined management, and ultimately enhances service value







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